Privacy Policy

Introduction

Velantis is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our property rental services in Singapore.

By using our services or providing us with your information, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our data handling practices.

Information We Collect

Contact Information

• Name and preferred form of address
• Email address
• Phone number
• Current and forwarding addresses

Property Search Information

• Housing preferences and requirements
• Budget parameters
• Preferred neighborhoods and amenities
• Move timeline and circumstances

Service Usage Data

• Properties viewed and considered
• Communication history with our team
• Service preferences and feedback
• Website interaction data

Financial Information

When necessary for lease applications or service payments, we may collect financial information such as employment details, income verification documents, and payment method information. This data is handled with strict security measures and used only for its stated purpose.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you explicitly agree to our data collection and use
• Contract Fulfillment: To provide the services you've requested
• Legitimate Interest: For business operations, service improvement, and security
• Legal Obligation: To comply with applicable Singapore laws and regulations

How We Use Your Information

Service Provision

We use your information primarily to deliver our property rental services, including matching you with suitable properties, coordinating viewings, facilitating lease negotiations, and providing transition support.

Communication

Your contact information enables us to respond to inquiries, provide updates on property availability, share service information, and maintain ongoing communication throughout our engagement.

Service Improvement

We analyze aggregated data to understand service usage patterns, identify improvement opportunities, and enhance our property matching processes. This analysis helps us serve all clients more effectively.

Legal Compliance

We maintain records as required by Singapore property regulations and use your information to fulfill our legal obligations as real estate service providers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Active Client Data: Maintained throughout our engagement and for 2 years after service completion
• Financial Records: Retained for 7 years in accordance with Singapore accounting regulations
• Communication Records: Kept for 3 years for reference and quality assurance
• Marketing Consent: Until you withdraw consent or request deletion

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure servers with regular security updates
• Access controls limiting data availability to authorized personnel
• Regular security audits and vulnerability assessments

Organizational Measures

• Staff training on data protection and privacy practices
• Confidentiality agreements with all team members
• Clear data handling procedures and protocols
• Incident response procedures for potential breaches

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have several rights regarding your personal information:

Third-Party Services

We work with carefully selected third-party service providers to deliver our services effectively. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain confidentiality.

Categories of Third Parties

• Property Owners and Managers: To facilitate lease applications and property access
• Technology Providers: For website hosting, email services, and data storage
• Payment Processors: To handle service fee transactions securely
• Professional Services: Legal and accounting firms for compliance purposes

Cookies and Website Data

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or via email. The updated policy will indicate the revision date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: